Our Privacy Statement "At Guru Labels your privacy is very important to us. We aim to be clear and honest about what data we hold about you and how we use it."
When you enquire via our website or over the phone you are required to give your contact information. We use that information to contact you about your sample pack, quote or order, or to send you information about our news, products and services.
We use this to be able to send your order or sample pack.
We send a confirmation of your order via email as well as other service related or marketing communications. When you speak to or email us to enquire about our products / request a quote or do this via the website, your email address will be entered into our marketing database unless you opt out. We add the new addresses on a monthly basis. Please email firstname.lastname@example.org to opt-out if you wish to.
So that if we have any questions, or if there are any problems with your order or we need to check anything, we need to be able to contact you quickly.
We ask you this to help us know the effectiveness of our marketing.
If you contact us we may keep a record of that correspondence.
When you visit our site, we will automatically see your IP address, a unique identifier for your computer, tablet or other device.
We use the information as detailed above – to process a quote, send a sample pack, confirm and fulfil an order as well as collecting information to understand your customer needs.
We may use the information we collect to contact you, by letter, phone, SMS, or email, with details of our products and services, our newsletter, or other relevant communications.
We use Mailchimp (a third party data processor) as an email solution and this software holds your data. Your data is not held on our website anywhere. You can unsubscribe from any marketing emails by clicking the instructions that are included at the bottom of all emails or you can contact us directly at email@example.com to request removal.
The Data Controller for our business is Eclipse Technology Services Australia.